Received’t be checking back again below but will be expecting them to completely substitute flooring and correct THEIR Lousy Function including putting in bathroom Accurately.
It truly is close to six:30pm EST and have not acquired a contact again. It is apparent that your local team doesn’t provide the similar degree of urgency, and value shopper loyalty as I believe your corporate Office environment does.
September 26, 2017 at three:seventeen pm I had been purported to receive a carpet installed today. Soon after closing my retail business for 2 days and hiring individuals to maneuver tools, the installers present up with the incorrect dimension carpet. Apparently my salesman made a error Together with the measurements. Mistakes take place. I get it. But excellent businesses are the ones which make it correct. Just after awaiting 3 hours to have the principal installation male (Mike Daleo) on the cell phone, I was satisfied which has a undesirable Mind-set. He informed me that stuff transpires, and we could discuss payment once they mounted the reordered carpet. I claimed, no, that should be discussed now.
We’re sorry to listen to that your floor is wanting fix, and we’d choose to even further support you. Be sure to e mail your fears and account data to customersupport@ empire-today.com, and point out Headquarters in the topic line so we could abide by up along with you ASAP.
We need to know extra, and wish to abide by up with you to debate your working experience. You should electronic mail us at customersupport@ empire-today.com with all your Get hold of info.
August two, 2017 at 1:fifty four pm We Employed Empire Today to set up carpet within our office, On July 18, 2017. They naturally took a deposit for our buy and scheduled installation. The primary group of installers arrived and resolved they didn't would like to do The work, due to the fact we've been a firm that actually works, they must get the job done all-around us. We supplied to move each of the furnishings ourselves so as to get the job completed, they just walked off The work, said it was not All set and remaining. We identified as our salesman and informed him what happened, he stated the installation staff informed him it was not Prepared. The salesman knew when he came to our business that we might be working as well as the installation would need to be done Business by office, the salesman said his installers would go the furnishings also, but we felt we could choose a handful of our staff members and enable shift the furniture to make there task a lot easier. Several working day afterwards a whole new group of installers arrived, of course 10 am rather than 7 am that we have been explained to they might be there. They could only get to a small percentage of The task finished given that click here they arrived so late. The 3rd day we experienced installers, let’s just say installer considering that only (1) confirmed up, immediately after hearing us complain he lastly obtained some support all around two PM and instructed us he experienced to stay late for the reason that he had A different work to visit the subsequent day.
We regret to listen to that the tile installation didn't meet your expectations. Your fulfillment is very important to us, and more info we’ll be next up with you Soon to debate a resolution.
I called customer support various times about a study course of months. CS despatched the original installer (Miguel) to come back out to my residence with glue to glue the boards back together.
!! My home were packed up As well as in a shambles for 3 weeks and tbeyt have booked me out of their program until eventually Thursday ….. and MY CARPET IS IN!!! They are really looking after “set up nect day custometd About ME!!!! I happen to be looking to get my carpey put in tomorrow…its a joke to them…now they’re booked solid til Thursfay….why can’t they son out an out of doors team and get it Finished!!!!
We regret to hear that your problems haven't been resolved, and guarantee you that we acquire matters like these significantly. We’ll be subsequent up along with you shortly to learn more.
August 1, 2018 at 12:24 pm I am fearful I did not read through the reviews right before undertaking business enterprise with Empire, it has been a nightmare from the beginning and it nevertheless proceeds. To create a long Tale small they don't keep appointments they make, they do not converse in almost any way when claimed appointments are skipped.
We understand your disappointment, and we’re sorry to hear which you were being unsatisfied Together with the carpet padding you received. Please e mail us at customersupport@ empire-today.com with equally your account and phone details. Make sure you point out Headquarters in the subject line.
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I welcome your e-mail reaction and persuade you to connect with and speak with me. My most recent knowledge has actually been utterly infuriating along with a disappointment. I are actually endeavoring to resolve this subject for over two many years and it remains not settled. Your N.Y. Lengthy Island Customer Service Section and Installation Section has presented little or no tangible assist. They do not stick to up and they do not hold their term when they say they are going to connect with back again. I have worked in customer care for 20+ a long time and lead an in-certain income and customer care Get in touch with Heart crew.